Plumbing is a service, not a sweater — you can't return a repiped house. So here's our policy in plain English: if our workmanship is the problem, we fix it. If you're unhappy for another reason, talk to us and we'll find a fair resolution. The details:

Our workmanship guarantee

If something we installed or repaired fails because of how we did the work, we come back and make it right at no charge. Call the shop that served you — Austin (512) 233-6590 or Marble Falls (830) 460-3565 — describe what's happening, and we'll schedule the correction. This covers our labor and workmanship; it doesn't cover new, unrelated problems or damage caused after we left (freezing from a heater you turned off, for example).

Not satisfied? Tell us first

If the work is done but you're not happy — the price felt unclear, the cleanup wasn't up to par, the tech was late — call us before disputing a charge or leaving it to fester. We can't fix what we don't know about, and we'd genuinely rather make it right than lose a customer. Most complaints get resolved with a return visit, a partial credit, or an honest explanation — whichever is fair.

Deposits and cancellations

  • Larger jobs (installations, repipes, remodels) may require a deposit to order equipment and reserve schedule time. The deposit terms will be in writing before you pay anything.
  • If you cancel before we've ordered materials or reserved significant time, your deposit is refunded in full.
  • If we've already ordered custom or special-order equipment for your job, we'll refund everything except the non-recoverable cost of those materials — and we'll show you the receipts.

Parts and equipment

Fixtures, water heaters, and other equipment carry the manufacturer's warranty, not ours — but we handle the warranty process with you. If a part we supplied fails within its warranty period, we'll coordinate the manufacturer claim and reinstall the replacement; our labor to do so is covered under our workmanship guarantee when the failure wasn't caused by misuse. Parts you supplied yourself are covered by their manufacturer warranty only.

Diagnostic visits

A diagnostic visit pays for a professional diagnosis and upfront pricing — that service is delivered the moment we've assessed your problem, so the visit fee itself isn't refundable. If you approve the recommended work and we complete it, the standard guarantee above applies to that work.

How refunds are issued

Approved refunds go back to the original payment method. Card refunds typically appear within 5–10 business days depending on your bank. If you paid by check, we'll issue a company check.

Questions

Anything unclear? Call Austin at (512) 233-6590, Marble Falls at (830) 460-3565, or see our contact page and terms of service.