Economy Plumbing Services (“we,” “us,” or “our”) operates plumbersthatcare.com. This policy explains what information we collect when you use this website, book service, or contact us — and what we do (and don't do) with it.
Information we collect
We collect only what we need to run a plumbing company:
- Contact and booking details — your name, phone number, email address, and service address when you book online, call, or message us.
- Job information — details about the plumbing work you request, service history, and communications with our office and technicians.
- Payment information — processed by our payment provider when you pay for service. We do not store full card numbers on our own systems.
- Website usage data — basic, aggregated analytics (pages visited, device type) that help us keep the site working. We don't run invasive tracking or sell browsing data.
How we use your information
- To schedule, confirm, and complete your plumbing service.
- To communicate with you about appointments, estimates, and invoices.
- To maintain your service history so repeat visits go smoothly.
- To meet legal obligations, such as permits, warranties, and tax records.
We do not sell your personal information. We do not share it with third parties for their marketing. We share it only as needed to serve you — for example, with a payment processor to charge your card, or with a permitting authority when your job requires a permit.
Text messages and calls
If you provide your phone number, we may call or text you about scheduling, appointment reminders, and service updates. Message and data rates may apply. You can opt out of non-essential texts at any time by replying STOP or telling our office.
Data security and retention
We use reasonable safeguards to protect your information and limit access to the people who need it to do their jobs. We keep service records as long as needed for warranties, taxes, and legal requirements, then dispose of them securely.
Your choices
- Ask us what information we have about you and request corrections.
- Ask us to delete your information where we're not required to keep it.
- Opt out of marketing communications at any time.
Children
This site is not directed at children under 13, and we don't knowingly collect their information.
Changes to this policy
If we change this policy, we'll post the updated version here with a new “last updated” date.
Contact us
Questions about your privacy? Call us at (512) 233-6590, email sean@plumbersthatcare.com, or visit our contact page.