Returns & Refunds Policy
Your satisfaction is our priority. Learn about our return policy and how to process returns or refunds.
Our Return Promise
At Economy Plumbing Services, we stand behind every product we sell and every service we provide. If you're not completely satisfied with your purchase, we'll work with you to make it right.
30-Day Return Window
Most products can be returned within 30 days of purchase for a full refund or exchange, provided they're in original condition.
Installation Guarantee
If there's an issue with our installation work, we'll return to fix it at no additional charge within our warranty period.
Product Returns
Eligible for Return:
- Unused products in original packaging within 30 days
- Defective products regardless of installation status
- Wrong products shipped due to our error
- Products that don't meet specifications as described
Not Eligible for Return:
- Custom-ordered or special-order items
- Products damaged by improper installation or use
- Consumable items like drain cleaners or pipe tape
- Products returned after 30 days without defect
Service Guarantees
Installation Services
- • 1-year warranty on workmanship
- • Free return visits for installation issues
- • Manufacturer warranties honored
- • Code compliance guaranteed
Repair Services
- • 90-day warranty on repairs
- • Parts warranty as specified
- • Satisfaction guarantee
- • Follow-up service included
Return Process
Contact Us
Call or submit a return request within 30 days of purchase.
Get Authorization
Receive return authorization number and instructions.
Return Product
Package securely and return with authorization number.
Get Refund
Receive refund or exchange within 5-7 business days.
Refund Methods
Original Payment Method
Refunds are typically processed to your original payment method within 5-7 business days.
Store Credit
Choose store credit for faster processing and use toward future purchases or services.
Exchange
Exchange for different size, model, or equivalent product with price adjustment if needed.
Submit Return Request
Complete this form to initiate a return or refund request.
Need Help with Your Return?
Our customer service team is here to help with any questions about returns or refunds.